Fix Epic Games Launcher White Screen

[wpsm_video width=”850″ height=”520″]https://youtu.be/-D58z_GKy3k[/wpsm_video]


 
1. Make sure the Epic Games Launcher is not running. Open Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously, or by right-clicking the taskbar then click Task Manager.

Open taskmanager

2. In the Processes tab, look for “EpicGamesLauncher“, right-click on it, then click End Task.

task manager end task

3. Press the Windows key and E simultaneously, a Windows Explorer will appear. Go to “C:\Users\YOUR-PC-NAME\AppData\Local\EpicGamesLauncher\Saved\

4. Delete the “webcache” folder.

5. Launch the Epic Games Launcher and sign-in. Things should be OK.

  1. hello when i launch epic games launcher it just appears blank can i tried deleting cache too but it does not work can anyone help me with this

  2. i did all those steps and the launcher now loads properly BUT i lost every game i had downloaded from the epic games launcher so i have to re-download 250+ GB 🙁

  3. Ok, two things. One: there is no “App Data” folder in that directory for me.
    Two: as of the latest update there is also no longer a folder in any of the Epic Folders named “webcache”.
    any ideas?

  4. I can confirm it worked. Even if you have closed epic games. If you have a download pending on the launcher it will not let you delete the cache. As soon as my download finished I ended all tasks with task manager, then I tried again and it worked first time. Hope this helps someone.

  5. Brandon I’m having the same issue mate. Says it’s open when there is nothing running in the background. I’m going to let the Fortnite update download and then reboot the computer and try again. I’ll let you know if it works.

  6. When i go to delete the file it says it open in another program but i dont have any programs open does anyone know how fix this like i connect epoc games and stram worked fine until i closed the app and open epic then white screen now cant even delete file

  7. wow, epic launcher just messed up itself like this out of nowhere 😀 Good job…maybe leave this job for Steam

  8. i can’t do stage 4 i just can’t find it. can someone help me?
    pls reply if u know why nd if u can help me please.?

  9. What error message are you getting when trying to delete it? Have you double-checked in the task manager that the app isn’t still running?

    1. For Windos 10 with Bugged White Epic Launcher

      – Close Epic icon in Taskbar
      – Down right next to speaker volume
      – Show hidden icon’s right click on the Epic Icon then mark Exit

      – Open Explorer = Windos Key + E Key
      – Open This PC
      – Open (C) Harddrive
      – Open User
      – Open User Name < your computer name
      – Open View – Show hidden files
      – Open AppData
      – Open Local
      – Open EpicGamesLauncher
      – Open Saved
      – Open Webcatch
      – Mark Everything then Delet
      – Close Explorer
      – Restart Epic Icon

    2. You need to close down the EPIC GAMES LAUNCHER from task manager because the folder is reserved by windows if that application is running.

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